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This extensive knowledge centre has been created for our clients and partners to access critical business information. Here you will find research and business advice on essential issues in human resources, management and leadership, training and development and improving businesses productivity.

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Issue 2: Volume 2

In this issue:
	The five domains of high corporate performance What are high-performance organizations like? What do they do differently? Is there a secret recipe that allows them to outperform their competition? Common myths about employee motivation Motivating employees is extremely important to managers and supervisors, but despite its importance, several myths persist. Improve your listening skills You devote about 40 to 45 percent of your working hours to listening. However, listening is a skill, and if you have not taken steps to improve it, you listen at only 25 percent efficiency. Don’t leave your corporate reputation to chance Many companies leave customer perceptions completely to chance. They are so entrenched in their business and the services and products they sell that they lose sight of one of the most important factors of sustainability — their reputation in the minds of their customers. Intellectual capital: appreciate or you will depreciate Understanding what psychological and organizational factors influence the appreciation and leveraging of intellectual capital should be the first task of any organization.

In this issue:

The five domains of high corporate performance
What are high-performance organizations like? What do they do differently? Is there a secret recipe that allows them to outperform their competition?
Common myths about employee motivation
Motivating employees is extremely important to managers and supervisors, but despite its importance, several myths persist.
Improve your listening skills
You devote about 40 to 45 percent of your working hours to listening. However, listening is a skill, and if you have not taken steps to improve it, you listen at only 25 percent efficiency.
Don’t leave your corporate reputation to chance
Many companies leave customer perceptions completely to chance. They are so entrenched in their business and the services and products they sell that they lose sight of one of the most important factors of sustainability — their reputation in the minds of their customers.
Intellectual capital: appreciate or you will depreciate
Understanding what psychological and organizational factors influence the appreciation and leveraging of intellectual capital should be the first task of any organization.

+ more

Issue 1: Volume 2

In this issue:
	Linking human capital investment with organizational success How those who manage it effectively will achieve the ultimate competitive advantage. The power of performance profiling How performance profiles create a foundation upon which an employee can build a record of measurable success. Team building success Discover the seven keys to building great teams and strong collegial harmony. Managing your customers during tough times Why customers - not marketshare - is the key to surviving any economic challenges. Engaging employees through periods of layoffs Proven strategies to keep employees engaged and highly committed during times of economic volatility. Successful onboarding strategies How to ensure new employees start off on the fast track to success.

In this issue:

Linking human capital investment with organizational success
How those who manage it effectively will achieve the ultimate competitive advantage.
The power of performance profiling
How performance profiles create a foundation upon which an employee can build a record of measurable success.
Team building success
Discover the seven keys to building great teams and strong collegial harmony.
Managing your customers during tough times
Why customers - not marketshare - is the key to surviving any economic challenges.
Engaging employees through periods of layoffs
Proven strategies to keep employees engaged and highly committed during times of economic volatility.
Successful onboarding strategies
How to ensure new employees start off on the fast track to success.

+ more

2009 Premiere Issue

The Drake business review is a worldwide publication for senior management that will help you meet the challenges and opportunities in your business - right now! This is your "in" to innovative ideas and articles that will assist to improve your business results, allowing you and your company to outperform. + more

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