What are the top three reasons good employees leave your organization? Could
you have kept them with just some simple changes? Without a professional exit
interviewing program it's very hard to know. Departing employees usually give
their employer a polite reason for leaving-not the real scoop on what you could
have done to keep them.
Drake gets the real story.
Exit interviews facilitated by an expert third party give you deeper and more
accurate information than interviews conducted in-house. They generate the data
you need to end unnecessary turnover and improve operations.
An on-line enterprise survey is an easy way to get quantitative data on employee
attitudes that drive performance, indicating where you are strong and which
factors are holding the company back. Using a third party provider (rather than
doing the survey in-house) gives you better response rates, more candid answers
and objective analysis of the results.
Drake's Exit Interviewing solution:
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Ensures exit interviews are done professionally and on time
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Guarantees anonymity
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Provides honest answers
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Generates insights as to why employees leave
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Finds opportunities for the company to improve operations
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Provides objective analysis and identifies trends
What is the End Result?
What is the output? You get regular reports on:
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Why employees are leaving
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Insights from former employees on opportunities for improvement
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Recommendations on how to stop wasteful turnover and address other
organizational challenges
How is it Done?
The first step is for Drake Consultants to customize exit interview questions
for your organization. Questions are designed to encourage employees to offer
insights on how to improve their former role and the company overall.
Next, the consultants prepare a communication plan so that managers understand
the process and HR knows what to communicate to departing employees. The
interviews themselves use an automated on-line system for a reliable,
confidential and cost-effective way to gather feedback.
Finally, Drake delivers careful analysis that identifies where the problems lie
and what you can do to stop costly turnover.
What is the Payoff?
Exit interviews are simply a good management practice that communicates to
employees that their opinions matter.
The payoff comes straight from reduced turnover and improved operations. If you
haven't calculated your cost of turnover you will likely be surprised at how
high it is. These costs include the direct cost of recruiting and training as
well as the indirect costs of lower productivity, the burden on other members
of the team and reduced client loyalty.
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